Service & Response-Time
Customers expect that when service is required, their service provider responds quickly and gets the repair fixed safely and without delay.
Our Service Technicians are trained for equipment repair, installation and safety. We are equipped with the proper tools and the main parts/components to fix our clients’ equipment on the first call to site.
Voicemails are not an acceptable tool for support. Nex has a live person answering our clients calls 24-hours a day, with a dispatched Service Technician arriving to site within 4 hours.
Communication is the most important part of being a service provider. Keeping our clients informed and up to date of every project, every step of the way ensures we are all working together; each person involved knows their part in the project and knows the expected conclusion.